Support
Help with Coachr.
Answers to the questions we get most, grouped by what you're trying to do.
Account and access
How do I create a Coachr account?
Download the app and sign in with Apple or Google. You'll be asked for a few profile details, then you're in. Coachr does not store your Apple or Google password.
Can one account be both a coach and a member?
Yes. A single account can hold both roles and switch between coach mode and member mode. You do not need a second account to train while you coach.
Can I sign in on the website?
Not yet. Coachr runs in the mobile app today. A web app is planned, and this site will link to it when it's ready.
How do I delete my account?
Account deletion is available in the app under Settings. Deleting removes your account and associated personal information, subject to legal retention requirements.
Nutrition logging
How do I log a meal?
You can scan a barcode, use Quick Add for a food or meal you've saved before, or add it manually. Manual logging also supports photos.
What is Quick Add?
Quick Add is your saved library of the foods, meals, and drinks you log often. Re-logging one is a single tap instead of a fresh search.
Are the nutrition numbers exact?
Treat them as estimates. Coachr uses a verified food catalog and AI assistance for food recognition, but nutrition values — especially for home-cooked food — are approximations you should review.
Food scanning
How many scans do I get?
Free Access members get 5 food scans per day. Nutrition Plus raises that to 20 per day. Members with a coach get more depending on their coach's plan.
What if a barcode isn't recognised?
Not every product is in the catalog, especially locally. When a barcode isn't found, log the item manually and save it to Quick Add so it's one tap next time.
Coach and member connection
How do I connect to a coach?
Your coach gives you a short coach code. Enter it in the app to send a request. You're connected once your coach accepts it — connecting is not automatic.
What can my coach see?
Your coach can see what you share through the platform: nutrition logs, workout history, weight progress, progress photos, and your messages with them. They cannot see anything you haven't logged in Coachr.
What happens when coaching ends?
When a coaching commitment ends, your past sessions remain available to review. Coaches only have access to the data of members actively connected to them.
Workouts and sessions
How do I get a workout?
Your coach builds a workout and assigns it to you. It appears in the app — you don't have to hunt for a screenshot in a chat thread.
How do coaching sessions work?
Sessions are booked against a commitment with your coach. The app tracks how many have been used and how many remain, and sessions can be reviewed afterwards.
Plans and subscriptions
Does Coachr cost anything for members?
Members can use Coachr on Free Access at no cost. Nutrition Plus is an optional one-time purchase that raises your daily scan limit.
How do coach plans work?
Coaches choose a plan based on how many members they train: Free (up to 3), Pro (up to 20), or Max (up to 40). Plans and pricing are managed in the app.
Can I subscribe on the website?
No. Plans are purchased in the Coachr app. This website does not process payments.
Still stuck?
Get in touch
Support contact coming soon
A support address will be published with the app release. In the meantime, most issues can be resolved in the app — including account deletion and coach connection.
See also our Privacy Policy and Terms of Service.
